Slow or Misbehaving Computers
Freezes, mystery pop-ups, updates that never finish, and the laptop that sounds like it’s preparing for take-off.
Remote & Onsite IT Support
IT Support for Barrie Small Businesses, Remote or Onsite
Hop2IT is the IT department for small businesses that don’t have one, in Barrie and nearby Simcoe County communities. That covers troubleshooting and repairs, cybersecurity basics, backups, networks and Wi-Fi, Microsoft 365 and Google Workspace, new staff and equipment, and planning what to buy next. Remote support is C$85/hour and onsite support is C$125/hour.
Yes, you will be asked whether you’ve tried turning it off and on again. It works more often than anyone in IT likes to admit.
- Remote Support
- C$85/hour
- Onsite Support
- C$125/hour
- Based In
- Barrie, serving nearby Simcoe County
Who This Helps
Small teams that don’t have an IT department, and don’t want the cost of one, but do need someone reliable to call.
- Offices, shops, clinics, trades and professional practices with a handful to a few dozen computers.
- Owners who became “the IT person” by accident and would like their evenings back.
- Teams moving to Microsoft 365 or Google Workspace, or untangling a half-finished move.
- Businesses that need to answer a cyber-insurance questionnaire and aren’t sure what “EDR” means.
- Anyone whose current IT help has stopped returning calls.
Typical Problems
A Hacked Email Account
Strange emails sent in your name, a password that suddenly doesn’t work, or an invoice that wasn’t from you.
New Hire Starts Monday
They’ll need a working computer, accounts, email, shared files and the right permissions. Ideally before 9 a.m.
“Do We Even Have Backups?”
If nobody’s sure, that’s the answer. Better to find out now than on the day the laptop dies.
Wi-Fi With Opinions
It drops in exactly one meeting room, the guest network is the staff network, and the router is older than the intern.
Email Landing in Spam
Your quotes and invoices go to customers’ junk folders because your domain’s email settings were never finished.
Files Everywhere
Important documents spread across personal drives, desktops, USB keys and one very old external hard drive.
Renewals Nobody Tracks
Domain names, software licences and warranties that expire quietly, usually on a Friday afternoon.
Printers With Personalities
The printer works for everyone except the person who needs it. Scanning to email has never worked. Ever.
What IT Support Covers
Hop2IT works with macOS, iOS, iPadOS, Android and Windows, with limited Linux support.
Troubleshooting & Repair
- Windows and Mac computers that are slow, unstable or won’t start
- Software errors, updates and clean-ups
- Virus and malware removal
- Hardware diagnosis and repair, with an honest answer when replacing is cheaper
- Printers, scanners and other peripherals
Cybersecurity Basics
- Multi-factor sign-in on every account that matters
- Password manager set-up and staff onboarding
- Antivirus and endpoint protection
- Email security: SPF, DKIM and DMARC records
- Phishing awareness for staff, in plain language
- Help with cyber-insurance questionnaires
Backup & Recovery
- Backups for computers, servers and shared files
- Microsoft 365 and Google Workspace backup
- Test restores, so you know the backup actually works
- A written recovery plan for when something goes wrong
Networks, Wi-Fi & Internet
- Router, firewall and Wi-Fi set-up, including mesh Wi-Fi
- Separate guest and staff networks
- Secure remote access for working from home
- Network storage and shared drives
- Dealing with your internet provider so you don’t have to
Microsoft 365 & Google Workspace
- Business email on your own domain
- Migrations from old email hosts, personal accounts or on-premise servers
- Teams, SharePoint, OneDrive, Google Drive and shared drives
- Shared mailboxes, calendars and permissions
- Licence reviews, so you’re not paying for plans you don’t use
People, Devices & Offices
- New computers set up with everything moved across
- Onboarding and offboarding staff, including account clean-up
- Business mobile phones and tablets: email, apps and security
- Office moves and new office set-ups
- Help choosing business phone and VoIP services
Proactive Check-Ups
- Scheduled check-ups: updates, disk health, backup status and security settings
- An inventory of your devices, accounts and licences
- Reminders before domains, licences and warranties expire
- Billed hourly or from prepaid time, with no monthly contract
The Software You Run On
- HubSpot set-up or clean-up
- Accounting, point-of-sale, scheduling and industry software: installs, updates and connections
- Calling the software vendor’s support line on your behalf
Planning & Advice
- What to buy, what to keep and what to retire
- A simple technology plan and budget for the year
- Reviewing quotes and contracts from other IT vendors
- A second opinion before you sign anything with “enterprise” in it
Examples of the Kind of Work
Illustrative examples of typical requests, not case studies of past clients.
A New Hire, Ready on Day One
Laptop set up, accounts created, email and shared files working, and a short note on where everything lives.
From Personal Gmail to Business Email
A small team moves to Google Workspace or Microsoft 365 on the company domain, with old email brought across.
The Access Clean-Up After a Departure
A former employee’s accounts are closed and their files and email kept, without locking anyone else out.
Invoices Out of the Spam Folder
SPF, DKIM and DMARC are set up for the domain, so customers actually receive quotes and invoices.
A Backup That’s Been Tested
Computers and Microsoft 365 are backed up, a test restore is done, and the recovery steps are written down.
The Insurance Questionnaire
Multi-factor sign-in, endpoint protection and backups are put in place, and the technical questions get honest answers.
Remote or Onsite: How Support Works
Most problems can be solved remotely. With your permission, Hop2IT connects to your computer through a secure remote session. You can watch everything that happens, and the session ends when we’re done. Remote support is C$85/hour.
When something needs hands, like hardware, networks, printers or a new office setup, Hop2IT comes to you. Onsite support is C$125/hour in Barrie and nearby Simcoe County communities.
Bigger jobs, like an email migration, a security clean-up or setting up a new office, can be quoted as a fixed-price project instead.
Describe the Problem
What’s happening, what you’ve tried, and a photo of any error message.
Remote First
If it can be fixed remotely, we book a session at a time that suits you both.
Onsite If Needed
Hardware, networks and new equipment get a visit instead.
Notes Afterwards
What was wrong, what was done, and how to avoid a repeat performance.
IT Support Pricing
Remote support: C$85 per hour. Onsite support: C$125 per hour. Defined projects, like migrations, security clean-ups or office setups, can get a fixed quote.
If you’d rather not think about invoices for every small fix, you can prepay for a block of time and draw it down as needed. Unused time carries forward. Prepaid time works well for scheduled check-ups.
There are no per-user monthly plans and no contracts with service-level fine print. This is a personal service: you deal with the person doing the work.
Questions People Ask
Do You Offer Managed IT Plans?
Not the per-user monthly kind. Instead, you can book scheduled check-ups (updates, backups, security settings and renewals) billed hourly or from prepaid time. You get the proactive part of managed IT without a contract.
Do You Offer 24/7 Support?
No. Hop2IT is a personal service, and work is booked by arrangement. If something is urgent, get in touch and you’ll get an honest answer about when help is available. If your business needs a staffed helpdesk with guaranteed response times, you’ll hear that too.
Should I Choose Remote or Onsite Support?
Start remote when you can: it’s quicker to arrange and costs less. Onsite makes sense for hardware, network and printer problems, or setting up new equipment.
Is Remote Support Secure?
You approve each session, you can see what’s happening on screen, and access ends when the session does. You’ll never be asked to email or type passwords into a form.
Which Operating Systems Do You Work With?
Hop2IT works with macOS, iOS, iPadOS, Android and Windows, with limited Linux support.
Which Computer Brands Do You Recommend?
Hop2IT generally recommends Apple, Dell and Lenovo products, with quality, reliability and service support in mind. The choice depends on the work, budget and existing setup.
Can You Help With Cybersecurity?
Yes, with the practical basics that stop most small-business incidents: multi-factor sign-in, a password manager, endpoint protection, email security settings, tested backups and staff awareness. For formal audits or compliance certifications, you’ll be pointed to a specialist.
Do You Repair Computers?
Yes, as part of IT support. The problem gets diagnosed, and you’ll hear honestly whether a repair is worth it or whether replacing the machine is the better use of your money.
Are You a Microsoft, Google or HubSpot Partner?
No. Hop2IT is independent. It sets up and supports these tools for small businesses, but isn’t affiliated with or endorsed by Microsoft, Google or HubSpot.
What Should I Send Before We Start?
A short description of the problem, what you’ve already tried, and any error messages (a photo of the screen is great). Please don’t send passwords. We’ll handle access safely during the session.
Ready When You Are
Something Broken, Slow or Confusing?
Describe what’s happening in plain words. “It makes a noise and then the screen goes blue” is a perfectly good start.