Remote Support
C$85/hour
Troubleshooting, setup, account and software help through a secure remote session you approve.
About IT SupportPricing
Pricing and How Work Is Quoted
A free first consultation, two hourly rates, fixed quotes for defined projects, and optional prepaid time. Remote support is C$85/hour and onsite support is C$125/hour. All prices are in Canadian dollars.
Pricing so simple even a chatbot couldn’t misquote it. Probably.
- First Consultation
- Free, by video call
- Remote Support
- C$85/hour
- Onsite Support
- C$125/hour
Rates
Onsite Support
C$125/hour
Hands-on help with hardware, networks, printers and setups, in Barrie and nearby Simcoe County communities.
About IT SupportDefined Projects
Fixed Quote
Websites, web apps, migrations, automation, SEO and CRM setups, priced in writing before work starts.
Prepaid Time
Optional
Buy a block of time up front and draw it down as needed. Unused time carries forward.
How a Fixed Quote Works
A quote is only useful if it says what you’re getting. Each one lists what’s included, what you’ll supply, and what would count as a change.
You Describe the Job
Through the contact form, in your own words.
Free Consultation
A free introductory video call to get the scope clear, including what’s not included.
You Get a Written Quote
What’s included, what you’ll provide, and the fixed price.
Work Starts When You Say So
No surprises: changes to scope are agreed before they happen.
What Affects a Project Quote
- How many pages, screens or steps are involved
- Whether content needs to be written or already exists
- Integrations with other tools, like HubSpot, Microsoft 365 or Google Workspace
- How much data needs moving from old systems
- Deadlines, especially the “by Friday” kind
What You Won’t Find Here
- Per-user monthly plans
- Service-level contracts or 24/7 helpdesk promises
- “From $499*” prices with an asterisk doing the heavy lifting
Hop2IT is a personal service. You deal with the person doing the work, and availability is agreed with you.
Pricing Questions
Is the First Consultation Really Free?
Yes. Your first consultation is by video call, at no charge. We talk through what you need, and you leave with a clear next step, whether or not we work together.
Do You Charge for Travel?
Not for consultations or project meetings. Onsite support visits may include a travel charge depending on where you are and your support arrangement, and you’ll always know before the visit. For planned projects, travel is built into the fixed quote.
When Is Work Hourly and When Is It a Fixed Quote?
Support and small changes are hourly, because it’s hard to price a mystery in advance. Work with a clear outcome, like a new website, an email migration, an automation or a HubSpot build, gets a fixed quote.
Why Don’t You List Website Package Prices?
Because a three-page site and a site with bookings and integrations are different jobs. A package price would either overcharge the simple project or hide extras in the complicated one. A short conversation gets you a real number.
How Does Prepaid Time Work?
You buy a block of time in advance and it’s drawn down as work is done. Unused time carries forward instead of expiring. The details of a block are agreed when you buy it.
Do You Have Monthly Support Plans?
No per-user monthly plans or service-level contracts. Hop2IT is a personal service. Prepaid time is the closest thing, if you like having time ready to go.
Will I Know the Cost Before You Start?
Yes. You’ll know whether the work is hourly or fixed-price before anything starts. For fixed quotes, the price is in writing.
Ready When You Are
Want an Actual Number?
Tell Hop2IT What You Need, and you’ll get either an hourly estimate or a fixed quote. In writing, in Canadian dollars, with no asterisks.